Privacy Policy
Last updated: 6 July 2026
This Privacy Policy explains how Prof Ruan Goller’s practice collects, uses, stores and protects personal information when you use this website, contact the practice, request an appointment, or communicate with us.
The practice is committed to protecting personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA), applicable healthcare confidentiality obligations, and the ethical standards applicable to healthcare practitioners registered with the Health Professions Council of South Africa (HPCSA).
Responsible Party
Prof Ruan Goller’s Practice
Pretoria: Faerie Glen Hospital Consulting Rooms, C/o Jacqueline Dr and Atterbury, Pretoria
George: Mediclinic George Consulting Rooms, 2 Gloucester Ave, George Central, George
Email: reception@drgoller.co.za
Telephone: 012 807 2043
Information Officer: Prof Ruan Goller, as head of the private body, unless another Information Officer is formally designated by the practice
Professional registration and practice details are available from the practice on request.
Personal Information We May Collect
- Name and surname
- Contact number
- Email address
- Message or enquiry details
- Appointment-related information
- Parent, guardian or caregiver details
- Child or patient details, where voluntarily provided
- Medical information only where necessary for appropriate administrative or clinical purposes
- Technical information such as browser type, device information, IP address, pages visited, and cookies or analytics data, where enabled
Please do not send detailed medical records, images, reports or urgent clinical information through the website contact form unless the practice has specifically requested this.
Why We Process Personal Information
- Responding to enquiries
- Booking, confirming or managing appointments
- Communicating with patients, parents, guardians, caregivers and referring practitioners
- Providing healthcare services
- Keeping records required for clinical, legal, administrative and regulatory purposes
- Managing referrals and professional communication with other healthcare providers
- Improving website functionality and security
- Complying with applicable law, healthcare obligations and professional standards
Children’s Personal Information
Because this is a paediatric orthopaedic practice, we may process personal information relating to children where it is necessary for appointment administration, healthcare services, referrals, record keeping, or communication with a parent, guardian, caregiver or referring practitioner.
Where required, the practice will process children’s personal information with the appropriate consent or lawful justification and with additional care because children’s information is sensitive.
Medical and Health Information
Health information is sensitive personal information. The practice will process health information only where necessary for healthcare, administration, record keeping, referral, legal, regulatory or other lawful purposes.
Medical information is handled confidentially and access is limited to authorised persons who require the information for an appropriate purpose.
Sharing Personal Information
We may share personal information only where necessary and lawful, including with treating healthcare practitioners or referring practitioners, hospitals, clinics, medical schemes or administrators, practice administration providers, billing providers, IT providers, website hosting providers, email service providers, legal or regulatory bodies, and emergency services where necessary to protect health or safety.
Service providers who process personal information on behalf of the practice are expected to handle it securely and only for authorised purposes.
Website Forms and Email
Information submitted through website forms or email may not be suitable for urgent or highly sensitive medical communication. Website forms are intended for general enquiries and appointment-related communication.
Submitting an enquiry does not create a doctor-patient relationship. Medical advice, diagnosis or treatment recommendations can only be provided after an appropriate consultation.
Cookies and Analytics
This website may use cookies or similar technologies to improve website functionality, understand site usage, protect forms from spam, and support basic analytics.
You can disable cookies in your browser settings, but some website functions may not work properly.
This website may use standard website hosting, security, spam-prevention, analytics or embedded map tools where enabled. The practice should periodically confirm which tools are active.
Security
The practice takes reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, disclosure, alteration or destruction.
No website, email system or internet transmission can be guaranteed to be completely secure. Please avoid sending highly sensitive information through website forms unless requested.
Retention
Personal information is kept only for as long as necessary for the purpose for which it was collected, or as required by applicable clinical, legal, tax, regulatory or professional record-keeping obligations.
Records are retained for periods required or permitted by applicable healthcare, professional, legal, tax and operational obligations.
Your Rights
Subject to applicable law, you may request access to personal information held about you or your child, correction of inaccurate or outdated personal information, deletion or restriction of personal information where legally permitted, objection to certain processing, or information about how your personal information has been used.
To make a privacy request, contact reception@drgoller.co.za.
Complaints
If you believe your personal information has not been handled appropriately, please contact the practice first so that we can try to resolve the concern.
You may also contact the Information Regulator South Africa at https://inforegulator.org.za/.
Updates
This Privacy Policy may be updated from time to time. The latest version will be published on this website.