PAIA / POPIA

The Promotion of Access to Information Act, 2000 (PAIA) gives effect to the constitutional right of access to information. The Protection of Personal Information Act, 2013 (POPIA) regulates the processing of personal information and gives data subjects rights in relation to their personal information.

Information Officer

Information Officer: Prof Ruan Goller, as head of the private body, unless another Information Officer is formally designated by the practice
Email: reception@drgoller.co.za
Telephone: 012 807 2043

Requests for Access to Information

Requests for access to records held by the practice must be made in writing and must include sufficient information to identify the requester, the record requested, the right the requester wishes to exercise or protect where required, the form of access requested, and contact details for the requester.

The practice may need to verify identity, authority to act on behalf of a patient or child, and the lawful basis for access before releasing any information.

Requests Relating to Personal Information

Patients, parents, guardians or authorised persons may request access to, correction of, or information about personal information processed by the practice, subject to applicable law and professional obligations.

PAIA Manual

PAIA Manual: https://ruangoller.com/paia-popia-manual/

Complaints

Privacy or access-to-information concerns can be directed to the practice first at reception@drgoller.co.za.

You may also contact the Information Regulator South Africa at https://inforegulator.org.za/.

Please note: Do not use this form for medical emergencies. If your child needs urgent medical attention, contact emergency services or go to the nearest emergency unit. Please avoid sending detailed medical records through this form unless requested by the practice.

I consent to Prof Ruan Goller’s practice collecting and processing my personal information for the purpose of responding to my enquiry or appointment request. I understand that I should not use this form for emergencies or submit highly sensitive medical information unless requested by the practice.

The information on this website is for general educational purposes only and does not replace consultation with a qualified healthcare practitioner. For urgent medical concerns, please contact emergency services or your nearest emergency unit.